We always aim to

• Put you first
• Listen to you, and what you want to talk about
• Support you to enable you to make  choices that are right for you
• Respect you and your confidentiality
• Be honest about what we can and cannot do
• Help you access other services if they can help you better
• Keep you safe whenever you come into our service
• Only keep information on you that is absolutely necessary
• Offer you opportunities to tell us what you think about us and the support you receive

To do this we

• Offer services that you can access when you need to
• Open at times when other services are often closed
• Try to see you quickly
• Regularly keep in touch if we have to put you on a waiting list
• Ensure all our volunteers support you in an ethical way
• Keep our information resources up to date
• Listen to what you say about us.